Need support about an upgrade, Purchased a version awhile ago. Buy new version at upgrade price? Options

[JelloWasabi]

Hello,

I purchased a version of this product a few years ago under the email, tatton777@msn.com (I think). I would like to purchase the new version at an upgrade price. Who do I contact in order to work out the details?

Thanks, Bill Tatton

[xfx]

Hello JelloWasabi,

At this moment upgrades are completely free so to upgrade simply go ahead and download the latest version from the web site, install it and then re-register it using your order number.

Download Links
If you purchased the Standard Edition use this link: http://software.xfx.net/utilities/dmbuilder/download.htm
And if you purchased the LITE version use this link: http://software.xfx.net/utilities/dmbuilderlite/download.htm

Registration Instructions
Click the following link for detailed instructions on how to register your copy of DHTML Menu Builder using your order number:
http://software.xfx.net/utilities/dmbuilder/reginfo.htm

Recovering your Registration Information
If you have lost your registration information (order number) you can easily recuperate it using the following tool:
http://software.xfx.net/utilities/dmbuilder/lostpwd.htm

[epreiss]

Hello JelloWasabi,

At this moment upgrades are completely free so to upgrade simply go ahead and download the latest version from the web site, install it and then re-register it using your order number.

....
Recovering your Registration Information
If you have lost your registration information (order number) you can easily recuperate it using the following tool:
http://software.xfx.net/utilities/dmbuilder/lostpwd.htm

Answering to your item , the following happens:
1.
It is not possible to enter the character "@" into the field for the email-address.
So, I had to copy my email-address into this field.

2.
When I enter here now my email-address by copying it into the field, which is also on my receipt from 01/08/10,
I get the following error message:
"Our database does not contain any records with the email address 'e.preiss@go4more.de'
Please contact support if you need further assistance."

So, you must have here a problem in your database that you lost several users, which purchased the program!!

3.
BTW, as already posted:
There is NO support-form for email support on your page at:
http://software.xfx.net/support.php

There is also NO phone-number on your website, where to contact your support,
only a fax-number.
I do not have a fax.

Regards
Eveline Preiss
Germany